v7v7's Privacy Policy

We collect various types of information when you register on and use the v7v7 platform. The purpose of this collection is to provide a secure, fair, and personalised service.

1.1 Registration Information

When you create an account, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form, never readable in plain text)
• Preferred currency and language settings

1.2 Identity Verification Information

As part of the KYC (Know Your Customer) process to ensure the security of financial transactions and accounts, we may collect:

• Copy of national ID card or passport
• Proof of address
• Selfie or photo (where required)

1.3 Automatically Collected Information

When you use the v7v7 platform, certain information is collected automatically:

• IP address and device information
• Browser type and operating system
• Time of site access and session duration
• Pages visited and links clicked
• Game play history and betting patterns

1.4 Payment Information

During deposits and withdrawals via bKash, Nagad, Rocket, or Upay, the date, amount, and method of each transaction are recorded in our system. Your full mobile banking PIN or password is never stored on our servers.

v7v7 uses the information it collects only for specific and legitimate purposes. We never process data beyond what is necessary.

2.1 Service Operations

• Account creation and login verification
• Processing financial transactions
• Managing gaming sessions and recording results
• Correctly applying bonuses and cashback

2.2 Security and Fraud Prevention

• Protection against unauthorised access to accounts
• Detecting suspicious transactions
• Preventing multiple account use and bonus abuse
• Anti-Money Laundering (AML) verification

2.3 Customer Support

• Providing assistance via live chat and email
• Resolving account-related issues
• Processing your complaints and suggestions

2.4 Responsible Gaming

v7v7 is committed to responsible gaming. To this end, we analyse user gaming patterns and take appropriate action if unusual or risky behaviour is detected.

2.5 Platform Development

• Analysing and improving the user experience
• Identifying and fixing technical issues
• Testing and launching new features

v7v7 applies industry-standard technical measures to protect user data. Data security is one of our highest priorities.

3.1 Encryption Technology

All communication between our platform and users' devices is secured through SSL (Secure Socket Layer) encryption. Your password is stored using the bcrypt hashing algorithm — no employee or system can view your password directly.

3.2 Server Security

Our server infrastructure is protected by industry-standard firewalls, intrusion detection systems, and regular security audits. Direct access to the database is restricted to authorised personnel only.

3.3 Two-Step Verification

To enhance the security of your account, v7v7 offers two-step verification (OTP). An OTP is sent to your registered mobile number when you log in or make important changes.

3.4 Internal Access Controls

v7v7 staff can only access the data required for their specific role. All internal access is logged and regularly reviewed.

v7v7 never sells or rents your personal data to third parties. However, sharing information may be necessary in certain circumstances.

4.1 Service Provider Partners

Third parties that assist in operating v7v7's services — such as payment processors, game software providers, and technology infrastructure providers — may access the necessary data on a limited basis. All such partners are contractually bound to maintain our privacy standards.

4.2 Legal Obligations

Data may be disclosed in response to a court order, a lawful request from a law enforcement agency, or a requirement under applicable law. In such cases, v7v7 will endeavour to notify you in advance where possible, unless legally prevented from doing so.

4.3 Fraud Prevention

Data may be disclosed under industry-based information-sharing agreements for the prevention of fraud and money laundering. This is essential for the protection of all users.

4.4 Business Changes

If a change occurs to v7v7's business structure — such as a merger or acquisition — user data may be transferred to the successor entity. The protections in this Privacy Policy will continue to apply in such cases.

v7v7 uses cookies and similar technologies to operate the platform effectively. Cookies are small text files stored on your device.

5.1 Essential Cookies

These cookies are required for the platform's core functions. Without them, login session protection, cart preservation, and security features will not work. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences — such as language selection, theme settings, and dashboard customisation.

5.3 Analytical Cookies

These cookies are used to collect anonymous statistics in order to understand how the platform is used. The data collected does not directly identify any individual.

5.4 Cookie Controls

You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may interrupt important platform functions.

As a v7v7 user, you have specific rights regarding your personal data. We respect these rights and are committed to processing your requests appropriately.

6.1 Right of Access

You have the right to know what information we hold about you. You may request access to your data from our support team at any time.

6.2 Right to Rectification

If any of your information appears to be incorrect or incomplete, you may request that it be corrected. Some information can be updated directly from your profile page; other changes may require verification.

6.3 Right to Erasure

In certain circumstances, you may request that your data be deleted. However, this right may be limited in cases of legal obligations, fraud investigations, or ongoing disputes.

6.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. In such cases, we will review your request.

6.5 Right to Portability

You may request your data in a structured, machine-readable format. This facility is provided where applicable.

To exercise any of the above rights or to get answers to general questions about our services, visit our FAQ page or contact our support team directly.

All services and gaming activities on v7v7 are intended solely for individuals aged 21 and above. We do not knowingly collect information from minors.

If you believe a minor is using our platform, please notify our support team. We will take immediate action.

The use of parental control software is recommended to protect minors online. More information on this can be found in our Responsible Gaming guidelines.

v7v7 pays particular attention to protecting financial information. The following security measures apply to transactions made through bKash, Nagad, Rocket, and Upay:

8.1 Data Storage Limits

Mobile banking PINs, passwords, or full account details are never stored on our servers. We only record the transaction reference number, amount, and time.

8.2 Encrypted Channels

All payment communications are handled through encrypted channels. Payment gateways maintain separate layers of security.

8.3 Transaction Monitoring

A real-time monitoring system is in place to automatically detect unusual transaction patterns. This helps prevent fraud and unauthorised transactions.

8.4 Dispute Resolution

Transaction records are kept for a limited period to allow investigation in the event of any payment-related dispute.

v7v7 keeps your information only for as long as necessary. The retention period depends on the type and purpose of the data.

9.1 Active Accounts

All information is retained for as long as your account remains active. This allows us to provide uninterrupted service, track history, and offer support.

9.2 After Account Closure

Certain information may be retained for a defined period after account closure for legal and regulatory reasons. Once that period ends, the data is securely deleted.

9.3 Transaction Records

Financial transaction records may be kept for a longer period for legal compliance and potential dispute resolution.

9.4 Backup Data

Information may remain in system backups for a limited time. Deleting specific data from backups may take a limited amount of time for technical reasons.

v7v7 reviews and updates this privacy policy from time to time. Changes may occur due to technical updates, new services being introduced, or regulatory requirements.

10.1 Notice of Changes

Before any significant change, we will publish a clear notice on the website. For important changes, a message may be sent to your registered email or mobile number.

10.2 Effective Date of Changes

Each version includes the date it takes effect. Continued use of the platform after a change is made will be considered your acceptance of the updated policy.

10.3 Previous Versions

If you need a copy of a previous version, please contact our support team.

This policy is related to our terms of service. You will find the detailed agreement for using the platform on our Terms and Conditions page.

If you have any questions, comments, or complaints about this privacy policy, please contact the v7v7 support team. We review all privacy-related requests seriously.

v7v7 customer support is available 24/7 in Bengali and English — via live chat and email.