FAQ
v7v7 FAQ — Accounts, Deposits, Withdrawals and Casino
From opening an account on v7v7 to depositing and withdrawing via bKash or Nagad, live casino games, and customer support — answers to the most frequently asked questions are on this page. If you run into a problem, scroll down to find your question or contact us directly via live chat.
Table of Contents — Find It Quickly
Support
Customer Support
The v7v7 customer support team assists in both Bengali and English.
Bangladeshi players can ask questions directly in Bengali and receive answers in Bengali.
English is equally supported. Language will never be a barrier to getting help.
Before speaking with the v7v7 support team, have your registered mobile number or username,
the date and amount of the transaction related to your issue, and the payment reference number where applicable ready.
Having these details speeds up the resolution.
For issues with a live casino or slots game, also mention the name of the game.
Yes, v7v7 customer support is active 24 hours a day, seven days a week.
Whether you have a problem at midnight or on a weekend — you can reach support at any time via live chat or email.
Service is not interrupted even during busy BPL or T20 match periods.
v7v7 currently has two support channels: live chat and email.
Live chat is the most effective for quick resolutions — log in to the site and open the chat window from any page.
Email is more convenient when you need to send documents or screenshots.
Direct phone calls are not available.
Live chat handles all types of issues: deposits not credited, withdrawal delays, login problems, bonus questions, and
game technical errors.
v7v7 VIP members receive priority support.
For urgent transaction issues, you can reach an agent directly through chat.
Account
Account Questions
No. v7v7 policy allows only one account per player.
If multiple accounts are found under the same person, both accounts may be suspended and
any accumulated bonuses may be cancelled. Read the
terms and conditions for details.
The username must be unique and cannot be the same as another account's.
Keep your password strong — use a mix of letters, numbers, and symbols.
You can change your password at any time from your profile after registration.
Never share your password with anyone.
If you need to change your email or mobile number, contact customer support directly.
The real name on file cannot be changed because it is linked to identity verification.
Registering with accurate information from the start avoids this issue later.
Yes. All casino and betting activity on v7v7 is for people aged 21 and above.
Anyone under 21 cannot open an account or play.
To learn more about responsible gaming, visit the
Responsible Gaming page.
v7v7 Login On the page, clicking the "Forgot Password?" link will send an OTP to your registered mobile number or email.
You can set a new password after verifying the OTP.
If you don't receive the OTP, wait a moment and try again, or contact us via live chat.
Casino
Casino & Table Games
Yes. JILI's TeenPatti Joker and Teen Patti 20-20 are available on v7v7.
Teen Patti is played with three cards — the player with the highest-value hand wins.
Andar Bahar is a simple prediction-based card game where you choose whether a card will land on the "Andar" (inside) or "Bahar" (outside) side.
At v7v7, table games have options for both low-stakes and high-stakes players. Each table's minimum and maximum bet limits are shown on screen when the game loads, so check them before you start.
Details of available tables can be found on the v7v7 Casino page.
Baccarat is relatively simple — you choose one of three bets:
Player wins, Banker wins, or Tie.
The hand whose total is closest to 9 wins.
v7v7 offers live Baccarat tables from Evolution and Ezugi, where a real dealer appears on screen.
Yes. In v7v7's live casino section, professional dealers deal cards or spin the roulette wheel via live streaming directly from a studio.
The streams come from studios such as Evolution, Pragmatic Play Live, and Ezugi.
HD-quality video is available on both mobile and desktop.
In Roulette, you bet in advance on which number or colour the ball will land on a spinning wheel.
You can place different types of bets — red or black, odd or even, a specific number, and more.
v7v7 offers both European and Live Roulette.
For beginners, it is a good idea to start with a low-stakes table.
Withdrawal
Withdrawal Questions
Yes. v7v7's withdrawal system runs 24 hours a day, 7 days a week.
Even if you submit a request at night or on a weekend, funds generally arrive in your bKash, Nagad, Rocket, or Upay account within 10–45 minutes.
In unusual circumstances it may take a little longer.
To withdraw a bonus, you must first meet the wagering requirement.
Example: if you deposit ৳1,000 you receive a ৳1,000 bonus, and before withdrawing that bonus you must place bets totalling ৳1,000 × 15 = ৳15,000.
Once the requirement is met, your bonus winnings can be withdrawn just like your regular balance.
The minimum withdrawal amount at v7v7 is ৳500.
Withdrawals below this amount are not possible, so a request will not be processed until your balance is at least ৳500.
You can choose any withdrawal method — bKash, Nagad, Rocket, or Upay.
Yes. For security reasons, v7v7 only sends withdrawals to a mobile wallet registered in the player's own name.
Sending funds to someone else's bKash or Nagad number is not possible.
If the name on your account and the name on the wallet do not match, the request may be held.
After submitting a withdrawal request, processing is usually completed within 10–45 minutes.
If it shows "Pending" beyond that time, contact live chat first and have your request reference number ready. In most cases a small delay is caused by a minor verification check.
Deposit
Adding Funds
You can deposit at v7v7 through four mobile wallets:
bKash, Nagad, Rocket, and Upay.
All four methods are widely used in Bangladesh, so depositing from any smartphone is straightforward. No other payment method is currently supported.
Log in to v7v7, go to the deposit section, and select Nagad.
Send money from the Nagad app to the specified number.
Once the transaction is complete, your account should be credited automatically.
The same process applies for bKash, Rocket, and Upay.
The minimum deposit amount is ৳200 — the same for every payment method.
Once ৳200 is deposited, you can immediately start playing
slots or any other game.
A 100% bonus is available on your first deposit, up to ৳5,000.
Deposits are usually credited within a few minutes.
If more than 15 minutes have passed and the amount has not appeared in your balance,
contact live chat with a screenshot or reference number of the transaction.
Occasional brief delays can occur due to temporary issues on the payment network.
v7v7 does not charge any additional fees on deposits.
Your mobile wallet provider (bKash, Nagad, Rocket, or Upay) may apply their own service charges according to their terms — check the relevant app for details.
Still have questions? Talk to us directly
If the questions above have not resolved your issue, v7v7's support team is always ready to help. You can reach out in Bengali or English — whichever you are comfortable with. The same support is available for any betting questions during the cricket season or the BPL.
v7v7 Cricket Betting and any other topic — reach us through any of the channels below:
Live Chat
Log in to the site and open live chat from any page — active 24/7, with a response usually within a few minutes.
Email Support
If you need to send a screenshot or document, write to us at: [email protected] — we usually reply within a few hours.